Terms of Service
These Terms govern your access to and use of Front Desk 360, a service operated by BB3 Marketing (Pty) Ltd (Reg. No. 2018/511747/07) from 3 Concorde East Road, AMR Office Park, Johannesburg, South Africa. By using the website, booking a demo, or subscribing to the service, you agree to these Terms.
1. What the service includes
Front Desk 360 provides onboarding, automation, communication, CRM, booking, reporting, and support services for service-based businesses. Depending on your plan, the service may include third-party integrations, messaging channels, AI-assisted workflows, setup services, and optional managed support.
2. Business use
The platform is intended primarily for business use. You are responsible for ensuring that your users, staff, contractors, and customers use the platform lawfully and in line with these Terms.
3. Account responsibility
- You are responsible for the accuracy of the information you provide when signing up or requesting a demo.
- You are responsible for safeguarding login details and restricting access to authorised users only.
- You remain responsible for activity carried out through your account, including activity by your staff or contractors.
4. Acceptable use
- You may not use the platform for unlawful, deceptive, abusive, infringing, or fraudulent activity.
- You may not send spam, unlawful direct marketing, or messages that breach channel rules or applicable law.
- You must obtain all consents, permissions, notices, and lawful grounds required for your use of customer data, WhatsApp, email, SMS, call tracking, cookies, pixels, and related communication tools.
- You may not reverse engineer, copy, resell, or misuse the service except as allowed in writing by us.
5. Fees, billing, and renewals
Subscription fees, setup fees, usage fees, add-on fees, and any custom support charges are billed in advance or as otherwise stated on your proposal, invoice, checkout page, or accepted quotation. Unless expressly stated otherwise, subscriptions renew automatically for the same billing cycle until cancelled.
You authorise us to charge the payment method on file for recurring fees, approved usage, taxes where applicable, and overdue amounts. If payment fails, we may retry payment, suspend access, or restrict features until the account is brought up to date.
6. Cancellation and plan changes
Cancellation stops future billing from the next applicable billing cycle, provided notice is received before the renewal date. Fees already paid are non-refundable except where required by law. Clients are responsible for exporting any required data before cancellation takes effect. Once an account is cancelled and deleted, reactivation may not be possible and stored data may not be recoverable.
7. Data export and deletion after cancellation
You should export any data you need before cancellation takes effect. After cancellation or non-payment, access to the platform and related communication tools may be suspended or removed. We may retain account and service data for a limited period after cancellation to allow reactivation, resolve disputes, comply with law, or complete offboarding, after which remaining data may be deleted or anonymised.
8. Third-party services
The platform may rely on third-party infrastructure and tools such as payment processors, hosting providers, messaging providers, analytics tools, and integration partners. Availability and functionality may be affected by those third parties. Their terms and policies may also apply to parts of the service.
9. Intellectual property
We retain all rights in the Front Desk 360 service, branding, site content, templates, workflows, and platform configuration we create, except for your pre-existing materials and data. You retain ownership of your business data and content that you lawfully upload or submit.
10. Service availability and support
We aim to keep the service available and secure, but we do not guarantee uninterrupted or error-free access. Maintenance, outages, third-party failures, internet issues, carrier restrictions, and platform changes may affect availability. Support response times may vary by plan and issue severity.
11. Warranties and liability
To the fullest extent permitted by law, the service is provided on an "as is" and "as available" basis. We do not guarantee specific business outcomes, lead volumes, conversion rates, revenue, or uninterrupted channel availability. To the fullest extent permitted by law, we are not liable for indirect, incidental, special, punitive, or consequential loss, or for loss of profits, data, goodwill, or business opportunity.
Nothing in these Terms excludes liability that cannot lawfully be excluded under South African law.
12. Suspension and termination
We may suspend or terminate access where there is non-payment, suspected unlawful activity, abuse of the service, security risk, repeated policy breaches, or conduct that may expose us, our suppliers, or other users to harm or liability.
13. Governing law
These Terms are governed by the laws of South Africa. Any dispute will be subject to the jurisdiction of the competent South African courts, unless applicable law requires otherwise.
Privacy Policy
This Privacy Policy explains how BB3 Marketing (Pty) Ltd, trading as Front Desk 360, collects, uses, stores, shares, and protects personal information through this website, our booking forms, and our platform services.
1. Information we collect
- Identity and contact information, such as name, surname, email address, phone number, business name, and job or trade details.
- Demo, enquiry, and onboarding information, including notes you submit, preferences, business requirements, and selected services.
- Platform and communication data, including CRM records, lead details, booking data, message content, call-related metadata, and support history where relevant to the service you use.
- Technical and usage information, such as browser data, device information, IP address, cookie identifiers, analytics events, and website interactions.
2. How we use personal information
- To respond to enquiries, schedule demos, onboard clients, provide support, and deliver the service.
- To administer accounts, process payments, manage subscriptions, monitor usage, and maintain platform security.
- To improve our services, website, reporting, automation flows, and customer experience.
- To send service, billing, security, administrative, and compliance communications.
- To send marketing or promotional communication where you have consented or where another lawful basis applies.
- To comply with legal obligations, enforce our agreements, and protect our rights, users, and systems.
3. Lawful basis and POPIA justification
We process personal information where it is necessary to conclude or perform a contract, where processing is required by law, where processing protects a legitimate interest of the data subject or of BB3 Marketing (Pty) Ltd, where you have consented, or where another lawful basis applies under POPIA.
4. Sharing of personal information
We may share information with employees, contractors, affiliated service providers, hosting providers, software and communications vendors, payment processors, analytics providers, and professional advisers where reasonably necessary to provide the service or operate the business. We do not sell personal information.
5. Cross-border processing
Some of our technology providers or infrastructure may process or store information outside South Africa. Where cross-border transfers occur, we take reasonable steps to ensure that personal information receives an adequate level of protection and is handled in line with applicable law and contractual safeguards.
6. Retention
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, to provide services, to meet legal, accounting, tax, security, or dispute-resolution requirements, and to maintain appropriate business records. Different categories of data may be retained for different periods.
7. Security
We use reasonable technical and organisational safeguards to protect personal information against loss, misuse, unauthorised access, disclosure, alteration, and destruction. No internet-based system is completely secure, and you are also responsible for protecting account credentials under your control.
8. Your rights
Subject to applicable law, you may request access to your personal information, request correction or deletion of inaccurate or outdated information, object to certain processing, withdraw consent where processing relies on consent, and lodge a complaint with the Information Regulator.
9. Direct marketing
Where required, we will obtain consent before sending electronic marketing communications. You can opt out of marketing communications at any time by using the unsubscribe method provided or by contacting us through our business contact channels. Service and transactional messages are not marketing messages.
10. Children
Our services are not directed to children, and we do not knowingly collect personal information from children unless permitted by law and necessary for a specific lawful purpose.
POPIA Compliance
BB3 Marketing (Pty) Ltd is committed to processing personal information in a lawful, reasonable, and transparent manner in line with the Protection of Personal Information Act, 4 of 2013.
1. Responsible party
For information processed through Front Desk 360, BB3 Marketing (Pty) Ltd acts as the responsible party for information collected through this website and for other processing activities where we determine the purpose and means of processing.
2. Operator and platform role
Where we host client data or provide software and automation tools to a client, we may in some cases act as an operator processing information on that client's instructions. Clients remain responsible for ensuring their own lawful basis, notices, consents, and use of customer information within their businesses.
3. Information Officer
We maintain internal responsibility for privacy compliance and data-governance processes. Requests relating to access, correction, deletion, objections, or privacy concerns should be sent through our official business contact channels so they can be directed appropriately.
4. Data subject requests
If you want to access, correct, delete, or object to the processing of your personal information, or if you want to withdraw consent where consent is the basis for processing, you may contact us with enough detail to identify your request. We may ask for proof of identity where necessary.
5. Security compromises
If we become aware of a security compromise affecting personal information and notification is legally required, we will take steps required by applicable law, including notification to affected persons and/or the Information Regulator where appropriate.
6. PAIA and regulator complaints
Requests for access to records may also be dealt with under the Promotion of Access to Information Act, where applicable. If you believe your information has been handled unlawfully, you may lodge a complaint with the Information Regulator of South Africa.
Last Updated: March 19, 2026
BB3 Marketing (Pty) Ltd | Reg. No. 2018/511747/07
3 Concorde East Road, AMR Office Park, Johannesburg, South Africa
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